Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
Genuineprokey is an online seller of software license keys, we deliver our products via email rather than traditional shipping methods. This means that once the purchase is complete, the buyer should receive an email containing the license key and instructions on how to activate it.
Do You Ship Internationally?
Yes, Genuineprokey ships your product internationally. As an online seller of software license keys, it's common for us to offer international shipping to reach a broader customer base.
How Long Will It Take To Get My Package?
It's common for online sellers of software license keys to deliver their products via email, which allows for quick and easy delivery without the need for physical shipping.
PAYMENT
What Payment Methods Are Accepted?
Genuineprokey accepts multiple payment methods, including PayPal, Stripe, credit or debit cards, and bank transfers. PayPal and Stripe are both popular online payment systems that allow for secure and easy online transactions. Credit or debit cards are also a common payment method for online purchases. Bank transfers are another payment option that may be accepted by Genuineprokey.
Is Buying On-Line Safe?
Yes, It's also recommended to use secure payment methods such as PayPal or credit cards and Bank transfer that offer fraud protection, and to avoid sharing personal or financial information via unsecured channels such as email or public Wi-Fi.
Order & Retunrs
How do I place an Order?
Step-1: Visit the Genuineprokey website and select the software license key you wish to purchase.
Step-2: Add the license key to your cart and proceed to checkout.
Step-3: Provide your shipping and billing information, including your name, email address, and payment details.
Step-4: Review your order summary to ensure that everything is correct.
Step-5: Submit your order and wait for confirmation from Genuineprokey.
Step-6: Once your payment is confirmed, you may receive an email with instructions on how to download and activate your software license key.
[Note: It's important to follow the instructions carefully and reach out to Genuineprokey's customer support if you have any questions or concerns about the order process. Additionally, be sure to review their shipping and return policies before making a purchase to ensure that you understand their terms and conditions.]
How Can I Cancel Or Change My Order?
If you need to cancel or change your order with Genuineprokey, the first step is to contact our customer support team as soon as possible. The contact details for their customer support should be available on our website or in the order confirmation email you received e-mail: support@genuineprokey.com
Do I need an account to place an order?
Yes, Genuineprokey may require you to create an account to place an order on their website. This is a common practice among online sellers as it allows for a more personalized shopping experience and helps to ensure the security of your information.
How Do I Track My Order?
To track your order from Genuineprokey, you should first check the confirmation email or order summary page for any tracking information provided by the seller. If no tracking information is provided, you can contact our customer support to request an update on the status of your order. Once your order has shipped, you may be able to track its progress using the tracking number provided by Genuineprokey. If you are having trouble tracking your order, or if the tracking information shows that your order has not been delivered, you should contact Genuineprokey's customer support for assistance. The contact details for their customer support should be available on our website or in the order confirmation email you received e-mail: support@genuineprokey.com
How Can I Return a Product?
Genuineprokey does not offer returns or refunds on our products due to that as a digital product and one-time license key.
It's important to carefully review the product details and ensure that you are purchasing the correct software license key before submitting your order. If you have any questions or concerns about the product, you should reach out to Genuineprokey's customer support for assistance before making a purchase.
In some cases, Genuineprokey may offer a replacement or exchange if the software license key is defective or if there are issues with the activation process. If you experience any issues with the product after purchase, be sure to contact their customer support for assistance.
The contact details for their customer support should be available on our website or in the order confirmation email you received e-mail: support@genuineprokey.com
